Not a typo 😀. We’re just excited to introduce ArcLab Discover 🧭

What will you discover today? | ArcLab Discover

Since we launched ArcLab, we’ve had the privilege to empower organisations to easily create, distribute and track training.

Adopting a #Day1 mentality, we’ve listened to our customers and users as we grew (our thanks to each and every one of you) and shape our development roadmap. Responding to all your feedback, we keep working on ArcLab, improving platform stability and introducing features to help managers reduce time in creating & delivering modules to your workforce.

Discover ArcLab Discover

I’m excited to introduce ArcLab Discover, a collection of 40+ (and growing!) templates…


Digitalisation is NOT expensive and is well within the reach of Small & Medium Businesses. This is how to start it for your organisation.

The best time to start digitalising was yesterday. The next best time is now | Photo by Austin Chan on Unsplash

Lest some may think we can quickly revert to our pre-COVID lives, the virus’ mutations and continued spread suggest it will be with us for some time.

Globally, the South Asian COVID situation continues to cause concern. Closer to home, a significant increase in COVID cases led Malaysia to impose a 3rd Movement Control Order while Singapore regressed to Phase 2 (Heightened Alert).

As we gear up for tightened measures once again, one silver lining is…


Editor’s note: ArcLab works alongside HR Tech platforms to help businesses better manage workforces, improve staff performance to achieve more for the business, and digitally transform for the future.

We’re glad to co-author this article with Jolene Tan of StaffAny, a fast-growing software platform that enables shift-work teams (F&B, Retail, etc) to handle Operations and HR more easily — to share how F&B Businesses can avoid costly communication issues between HR, Ops and staff, and instead focus on growing the business.

How F&B businesses can avoid costly communication issues | Photo by Joshua Rodriguez on Unsplash

Food & Beverage Services (“F&B”) is an operations-intensive business.

We want things to run as clockwork as much as…


The English Premier League (“EPL”) is the world’s most-watched professional football league. Manchester United and Liverpool have traditionally been the most well-followed EPL clubs, while younger/more recent fans may support Chelsea and Manchester City, whose billionaire-owners’ bankrolled spending had bought them relative success.

I support none of these clubs.

My choice was made many years ago, when a Tottenham Hotspur World Cup winner won me over. Thus began years of joy, and more often, heartache.

Years of joy, and more often, heartache. | Pic: Me

March-April is typically when Tottenham’s season falls apart. By then, we would usually have lost a League Cup quarter/semi-final, got knocked out of the FA…


There can be no compromise when it comes to safety training. Here’s how we make WSH training effective. PowerPoints optional.

In industries like construction, manufacturing etc. — there’s real risk or injury or death if proper safety procedures aren’t followed. How is your company conducting WSH training? | Photo by Yancy Min on Unsplash

When the average person’s attention span is supposedly under 10 seconds (less than a goldfish’s), no-one realistically believes we can pay full attention throughout a 2-hour lecture. Not even when the subject matter is as important as Workplace Safety and Health (“WSH”).

Yet many companies’ WSH trainings are 100-slide PowerPoints. How sure are we that staff are absorbing this important knowledge. Or even listening?!?

In industries like construction, manufacturing etc. …


Editor’s note: ArcLab works alongside Work Tech platforms to help businesses better manage workforces, improve staff performance to achieve more for the business, and digitally transform for the future.

We’re glad to co-author this article with Andy Schmidt, CEO of 6i Communication, the authorised reseller of Beekeeper, an easy-to-use, inclusive and engaging internal communication platform — to share how businesses can better manage a deskless workforce.

70–80% of the world’s workforce is ‘Deskless’ | Pic: 6i Communication

It is far too easy to forget about our frontline workers because we’ve “trained ourselves” not to see them every day. …


Editor’s note: ArcLab works alongside HR Tech platforms to help businesses better manage workforces, improve staff performance to achieve more for the business, and digitally transform for the future.

We’re glad to share this guest article from the Talenox team. Talenox is an intuitive and fuss-free Payroll and Absence Management solution for small businesses.

4 Productivity Apps for Working From Home is a guest article written by the Talenox team | Pic: Talenox

Love it or hate it, remote working is here to stay for 2021 and the foreseeable future. …


I wonder what LKY would have said about my point to promote manufacturing in Singapore, if our meeting had been today.

#ThankyouLKY | Pic: Me

Six years ago today on 23 Mar 2015, Singapore lost her founding Prime Minister Lee Kuan Yew. A day of sadness for many Singaporeans.

More than 1.5 million people paid their respects to Mr Lee, mourning the passing of the man who brought a country with no natural resources from Third World to First.


Editor’s note: ArcLab works alongside HR Tech platforms to help businesses better manage workforces, improve staff performance to achieve more for the business, and digitally transform for the future.

We’re glad to co-author this article with Pang Jian Jie of Frontier e-HR, a leading vendor providing cloud-based HR and Talent Management System since 2000 — to share how Effective Casual Labour Management and Systemising Processes can help bring F&B Businesses onto the next lap.

Moving F&B Ahead | Photo by Dan Gold on Unsplash

Singapore is always known as a global city with a vibrant Food & Beverage (F&B) industry. However, 1 in 4 F&B businesses in Singapore go out…


Retailing in our COVID-normal | Photo by Arturo Rey on Unsplash

COVID-19 hit retailers hard last year.

Circuit Breakers / Movement Control Orders & lockdowns in general forced shops all over the world to close for a number of months. Post-lockdown — social distancing requirements and income uncertainty reduced discretionary purchases initially and impacted retailers’ takings at the till.

In Singapore, there was some temporary financial respite with retailers (excluding supermarkets) receiving the highest tier of salary support from the Government, coupled with a small rental rebate (which hopefully retailers received…). This helped to mitigate some costs.

However, recovery ultimately depends on demand and topline, to which there is considerable headwind:

James Chia

Husband. Father. Son. Brother. Singaporean. Edtech Co-Founder (https://arclab.io). Mentor. Formerly Public Service & Financial Markets. Tottenham fan since ‘94

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